Terms and Conditions

Terms & Conditions

Janna Bathrooms – Terms & Conditions

These Terms & Conditions apply to all purchases made through the Janna Bathrooms website. By using our website or placing an order, you agree to be bound by these terms.

1. About Us

Business name: Janna Bathrooms
Contact email: info@jannabathrooms.co.uk
We operate as an online-only retailer supplying bathroom sanitaryware and related products within the UK.

2. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or guardian

  • You will not misuse the website or attempt to interfere with its operation

  • All information you provide is accurate and complete

3. Products & Descriptions

We aim to ensure that all product descriptions, images, and specifications are accurate. However:

  • Images are for illustrative purposes only

  • Colours and finishes may vary slightly

  • Specifications may change without notice from manufacturers

All products are subject to availability.

4. Pricing & Payment

  • All prices are shown in GBP (£)

  • Prices include VAT unless stated otherwise

  • Delivery costs are displayed at checkout

  • Payment is taken at the time of order via Shopify’s secure payment system

We reserve the right to correct pricing errors before dispatch.

5. Order Acceptance

After placing an order:

  • You will receive an order confirmation email

  • This does not constitute acceptance of your order

  • A contract is formed once your order has been dispatched

We reserve the right to cancel an order if:

  • The item is out of stock

  • There is a pricing or listing error

  • Fraud or unauthorised activity is suspected

6. Delivery

Delivery information, timescales, and conditions are outlined in our Delivery & Returns policy.

Large or heavy items may be delivered via pallet delivery and are kerbside only.

7. Returns & Cancellations

Consumer Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery.

Returned items must:

  • Be unused and uninstalled

  • Be in original packaging

  • Include all components and fixings

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Full details are provided in our Delivery & Returns policy.

8. Faulty or Damaged Goods

If an item arrives faulty, damaged, or incorrect:

  • Contact us as soon as possible

  • Provide photos and your order number

  • We will arrange a replacement, refund, or collection where appropriate

Manufacturer warranties apply where stated.

9. Liability

We are not liable for:

  • Installation errors

  • Incorrect installation or use

  • Damage caused by improper handling

  • Losses not directly caused by our breach of contract

Nothing in these terms limits your statutory consumer rights.

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Janna Bathrooms or its suppliers and may not be copied or used without permission.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the UK courts.